General Information

Following the recent COVID-19 outbreak we may see some delays to shipping. However, at present, shipping has not been suspended to any of our regular shipping destinations and we are shipping as normal on a daily basis. We will continue to process orders quickly and efficiently, but please note that there may be additional delays for non-US destinations due to additional measures imposed by border control and/or other agencies.

Also, at present, we no longer require signatures on delivery - a restriction imposed by our carriers.

If you have any questions please contact us.

Please note that we are currently seeing extended shipping times for all Canadian orders. At present our typical shipping times to Canada are 3-6 weeks.

Please use the International quote form here to submit your request to receive a quote for Alaskan, Hawaiian, or South/Central American orders.

Please add your required products to the cart and use the shipping estimation calculator. This will give you an accurate shipping rate for your order.

Please note that products may be shipped in separate packages, and that these may arrive at different times.

Please note that any non-US orders may attract additional fees and taxes imposed by your country. These are payable by you, the customer, so you should check with the relevant authorities before placing your order and agreeing to these terms.

Customers will be sent tracking information once their unit is being shipped.

A 25% restocking fee applies to all cancellations and returns. Original shipping costs will also be deducted from any refund made after the unit has left our manufacturer. Return shipping costs are the responsibility of the purchaser. All returns must reach our manufacturer in their original packaging, unused, with all original documentation and in a saleable condition.

For more information check our Frequently Asked Questions guide.