Shipping

Please add your required products to the cart and use the shipping estimation calculator. This will give you an accurate shipping rate for your order. 

Please note that any non-US orders may attract additional fees and taxes imposed by your country. These are payable by you, the customer, so you should check with the relevant authorities before placing your order and agreeing to these terms.

During checkout you'll be shown an estimated shipping time for the service you select. If this isn't displayed for the shipping service you have chosen then please make note of our typical shipping times below.

Deliveries are currently estimated to take 5-10 days for US orders and 1-2 weeks for Canadian orders, except when placed during a pre-order period or if you have been notified otherwise. All timeframes provided are estimates only.

After completing your purchase, you will receive an email from us to confirm that we have received your order. Once your order has shipped you will receive another email from us with your shipment confirmation. If you have chosen and paid for a tracked shipping service then the tracking information will be included in the shipping email. This will allow you to track the shipping of your order.

We do require the correct shipping address to register at the time of ordering for our own insurance purposes. We are not able to amend this once the items have shipped, even if you log in and make changes to your delivery address. If you do use the wrong address please notify us right away. If the item hasn't yet shipped, we can cancel the order and refund you so that you can place a new order with us showing the correct shipping address.

If your country doesn't appear when trying to check out, please contact us and we will do our best to try and help arrange shipping. 

For customers in Australia and New Zealand, you can purchase at bcstrength.com.au

For customers in the UK, Europe and the rest of the world, you can purchase at bcstrength.co.uk

Returns/ exchanges / cancellations

We sincerely hope that you are completely happy with your product(s), but please make a note of our Refund & Returns Policy.

1. We require a full, correct shipping address at the time of ordering and we cannot be held responsible for any errors or omissions on your part. Please check all of the details of your order very carefully before completing the checkout process. If an incorrect address is entered then your order may have already shipped and you will be responsible for shipping costs in both directions in order to receive a refund. If you do enter an incorrect shipping address then please let us know immediately and we will check the status of your order and attempt to cancel it.

2. If the item has shipped but you have not yet received the product and simply do not want the item, you will be refunded the original sales price minus a 25% restocking fee, subject to our standard returns conditions. You will be responsible for packaging and shipping costs in both directions in order to receive a refund.

3. If the product arrives in good shape, has no structural defect, and you simply do not want the item, you will be refunded the original sales price minus a 25% restocking fee. You will be responsible for packaging and shipping costs in both directions in order to receive a refund, subject to our standard returns conditions. Returns of this nature must be received at our returns center within 14 days of you receiving the item.

Returns must be authorized by BC Strength prior to being sent, and all returns are subject to the below conditions:

a. The product has not been used and there are no visible signs of wear or usage of the product you are returning.

b. The product must be packaged in the original packaging, in exactly the same condition as it was shipped to you.

c. The product is your responsibility until it reaches our returns center.

If you are in any doubt at all that the product you are returning has signs of wear or usage then you can send us detailed images of the product so we can assess before you return it.

Please contact us if you wish to cancel your order. 

Please complete our Return Request form here to request the return of a product.

After a return has been authorized, you will be issued with a return label for your package. At this stage we will also inform you of the return costs and any further instructions required to return your product. International customers are responsible for shipping any returned products back to us using the returns address provided upon authorization.

Please note that digital product orders, such as ebooks or training programs, can not be cancelled and no refunds are payable on such products.

We require a full, correct shipping address at the time of ordering and we cannot be held responsible for any errors or omissions on your part. Please check all of the details of your order very carefully before completing the checkout process. If an incorrect address is entered then your order may have already shipped and you will be responsible for shipping costs in both directions in order to receive a refund. If you do enter an incorrect shipping address then please let us know immediately and we will check the status of your order and attempt to cancel it.

If the product arrives damaged, we will of course provide you with a replacement for the damaged parts or arrange a replacement item. Please note that since the damage will likely have arisen during shipping, we need to provide our shipping company with evidence of the damage in a timely manner. Therefore, to receive a replacement free of charge, you must contact us to report the damage within 7 days of receipt of the product and you must include photos of the damage and outside packaging. Items arriving showing any damage to the outside packaging should be signed for as "damaged", where possible. If you report any damage to us after 7 days of receiving the product, or do not provide photos of the damaged parts and packaging, we will need to charge you for the replacement parts and the associated shipping costs.

If the product arrives in good shape, and later fails because of a manufacturer's structural defect, contact our support team immediately, and we will repair or replace at our expense (subject to our standard warranties).

Product Warranties

Thanks for your purchase from BC Strength. Please make a note of our warranty policy. Unless stated otherwise, all products are under warranty for home use only.

Our product warranties apply to products under normal use, i.e. where products have been used for their intended purpose. If you have any questions about the correct and proper use of any BC Strength products then please contact us.

Warranty periods start from the date that goods are delivered.

All upholstery and soft goods have a 90 day warranty.

All resistance bands have a 1 year warranty against breaking or manufacturing defects.

Welded frames and structures have a 2 year warranty against breaking or manufacturing defects. Additionally, the welded frames and structures of the following products are covered for commercial use: Bar products (excluding the Thruster Bar Lite), weight plates, BC T-Bell, the Thruster 2.0, the Thruster 3.0, the 45-Degree Hyper, the Nordic Ham Curl and the Glute Rack.

Paint, plating and other cosmetic coatings are warranted to arrive in new condition. These are expected to wear over time and are not covered under any further warranty.

Should any product or part fail within the timeframes stated above then please contact us. We’ll be happy to assist you.

Billing

If you have a discount code this can be added at the checkout stage (after confirming the items in your cart). Any applicable savings will automatically be applied to your purchase.

Thruster 3.0

Product specific questions related to the Thruster 3.0

Yes, the back pad adjusts to heights of 14.5", 15.5", 16.5" and 17.5" to allow for different sized users.

The angled foot pad is slightly better for hamstring activation, but it doesn't alter activation of the gluteus maximus muscle. The flat foot plate is more functional for barbell hip thrusting. It has also ensured that the unit is more cost-effective and replicates the thrusting position that most lifters already use.

The need for bar padding is very dependent on personal preference and the pelvic anatomy of each individual. We find that some people need substantial amounts of padding on the bar while others can hip thrust with nothing at all.

We recommend our BC Strength Sponge or Thruster Pad which have been designed specifically for Hip Thrust exercises.

We recommend our Resistance Bands which have been designed specifically for hip thrust exercises. 

Whether you need something under the barbell so that you can roll the barbell over your legs will depend on the height of the barbell off the floor and the height of your legs off the floor. It is worth noting that when sat within the unit you are sat on the floor. If you are currently able to roll the bar into position over your legs then it is likely that you could still do this when using the Thruster.

We recommend our Thruster Plates, which have been specifically designed so the bar can easily be rolled into position.

The assembly instructions can be viewed here.

Thruster 2.0

Product specific questions related to the Thruster 2.0

The platform for the back is non-adjustable. The back height has been determined as ideal for the vast majority of individuals, although a few people with shorter torsos find they need to start from a raised position. This is most easily achieved by slightly raising the barbell height and/or by sliding up into a starting position and then not touching the floor in the bottom position between each repetition.

The angled foot pad is slightly better for hamstring activation, but it doesn't alter activation of the gluteus maximus muscle. The flat foot plate is more functional for barbell hip thrusting. It has also ensured that the unit is more cost-effective and replicates the thrusting position that most lifters already use.

The need for bar padding is very dependent on personal preference and the pelvic anatomy of each individual. We find that some people need substantial amounts of padding on the bar while others can hip thrust with nothing at all.

We recommend our BC Strength Sponge or Thruster Pad which have been designed specifically for Hip Thrust exercises. 

We recommend our Resistance Bands which have been designed specifically for hip thrust exercises. 

Whether you need something under the barbell so that you can roll the barbell over your legs will depend on the height of the barbell off the floor and the height of your legs off the floor. It is worth noting that when sat within the unit you are sat on the floor. If you are currently able to roll the bar into position over your legs then it is likely that you could still do this when using the Thruster.

We recommend our Thruster Plates, which have been specifically designed so the bar can easily be rolled into position.

The assembly instructions can be viewed here.

Glute loop

Product specific questions related to the Glute Loop

Approximate dimensions: 3" by 13" (S/M) and 3" by "15 (L/XL)

Approximate weight: 125g

Colour: black and blue

Heavy-duty construction for professional use

The Glute Loop is manufactured from elasticated grippy fabric so there may be very minor variations in appearance between products

Guaranteed against wear and tear for 3 months

The Glute Loop is available in 2 sizes (S/M and L/XL) and 3 strengths (Regular, Strong and Extra Strong), allowing for a total of 6 options. If you're just looking to buy one single band, we recommend that the majority of users purchase the S/M Regular Glute Loop as a starting point. However, individuals with larger thighs may wish to purchase the L/XL Regular Glute Loop instead. Stronger and fitter users will want to opt for the S/M and L/XL Strong and Extra Strong Glute Loops.

However, instead of asking which band is right for you, consider buying all 6 loops. The reason why is that each band is useful for different exercises, variations, and rep ranges. For example, the L/XL Glute Loops are better suited for sumo squat and sumo band walks as they allow for larger excursions. And the Strong and Extra Strong Glute Loops are better suited for working lower rep ranges.

We have a 25% restocking fee for any returns of this nature so please contact us to arrange an exchange. Please also note that we need the returned product(s) to be in their original packaging and be in an as-new condition in order to be elligbile for an exchange.

If you do order an incorrect item please notify us right away. If the item hasn't yet shipped we should be able to cancel the order and refund you so that you can place a new order with us for the correct item.

We are pleased to offer wholesale pricing on all orders of 6 or more Glute Loops. We base our wholesale pricing on the total number of Glute Loops in your order, split across any combination of sizes and strengths.

Please visit the wholesale page for more information.

BC T-bell

Product specific questions related to the BC T-Bell

The BC T-Bell product is molded and, as such, when the product is removed from the mold these marks remain as a normal result of this process. They have no bearing on the structural integrity or strength of the parts. 

The BC T-Bell holds standard Olympic plates (inside diameter of 2"), these can be found in most commercial gym facilities.

Thruster Lite

Product specific questions related to the Thruster Lite

The assembly instructions can be viewed here.

Nordic Ham Curl

Product specific questions related to the Nordic Ham Curl

The assembly instructions can be viewed here.

Glute Rack

Product specific questions related to the Glute Rack

The assembly instructions can be viewed here.

We recommend bolting the Glute Rack to the floor, but this is your choice, and not bolting the Glute Rack to the floor will not affect the general usage of the product.

Neither the Thruster Bar or Thruster Bar Lite are fully compatible with the Glute Rack. If you are purchasing a bar to use with the Glute Rack then we recommend either the standard Bar or the 15kg Bar.

The Glute Rack ships via Fedex/UPS, in multiple boxes. The Standard ships in 5 boxes, the Pro ships in 8 boxes, and the Ultimate ships in 11 boxes.

Although the Glute Rack will fit into a room with a ceiling height of approximately 95 inches or higher, we recommend a ceiling height of 107 inches and above. This is to give you sufficient clearance above the Glute Rack when using the Pull Up Bar.